![]() ![]() This accomplishment was supported by strategic policies, e.g. ![]() The bank commitment initiated the good performance in maintaining the quality of business and its progression despite of the challenging market condition in the pandemic era. Bank NTB Syariah as a financial service provider always followed the value of trust in executing regular duties and responsibilities. Therefore, the commitment of Bank NTB Syariah was presented as "The Spirit of Amanah: Optimistic and Thrive in Sustainable Business ". Throughout 2020, Bank NTB Syariah had consistently made improvements to business processes and the provision of various banking products and services in line with the needs of society during the outbreak. ![]() Bank NTB Syariah always stayed optimistic to maintain the quality and sustainable business growth. Large-scale social distancing had an impact on the decrease of economic performances in numerous sectors such as transportation, tourism and trade. Fu n g s i Pe n u n j a n g B i s n i s Good Corporate G ove r n a n c e Corporate Social Responsibility THE SPIRIT OF AMANAH OPTIMISTIC AND THRIVE IN SUSTAINABLE BUSINESS In 2020, the national banking industry was facing challenging market conditions due to the tragedy of the Covid-19 pandemic that hit the world.2020 Annual Report P ro fi l Pe r u s a h a a n An a l i s i s & T i n j u a n K i n e r j a Ke u a n g a n Bertahan di tengah badai Kilas Kinerja 01 Laporan Manajemen PT Bank NTB Syariah. ![]() Keywords: Queue, Queueing System Model, Bank, Teller. Software Arena is applied in simulation to compare the measures of performance if the number of teller added. The model describe that customers arival distribution and service distribution are Poisson, the number of server is 2, the service disipline is FIFO (First In First Out), the customers capacity and the resource of customers are infinite. Queueing model for Antrian 2 is (M/M/2):(GD/∞/∞). The model describe that the customers arrival distribution is Poisson, the customer service distribution is General, the number of server is 1, the service disipline is FIFO (First In First Out), the customers capacity and the resource of customers are infinite. Queueing model for Antrian 1 is (M/G/1):(GD/∞/∞). Bank Mandiri Puri Sentra Niaga branch office have two types of teller service namely Antrian 1 and Antrian 2. Therefore, it is necessary to define a suitable queueing model of teller service. The length of queueing and the long waiting times may cause customers cancel the transaction and choose another bank. The customers want a fast and easy service. Bank Mandiri Puri Sentra Niaga branch office is one of bank that can not be separated from the queue issue. ![]()
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